Frequently asked questions
Everything you might want to know before booking.
Do I need to be home during the cleaning?+
No — most of our clients aren't! You can leave a key, use a lockbox or smart lock code, or provide entry instructions when booking. Everything is fully insured.
What's included in a standard cleaning?+
Dusting, vacuuming and mopping throughout, kitchen surfaces and sink, bathroom sanitizing, mirrors, making beds and trash removal. Deep cleaning adds baseboards, grout, vents and buildup detail.
Do I pay before or after?+
Always after. You'll get an instant estimate when booking, then pay once the cleaning is complete — card, bank transfer or cash.
What if I'm not happy with something?+
Tell us within 72 hours and we'll come back and re-clean the area free of charge. That's our satisfaction guarantee.
Are your cleaners vetted?+
Yes — every team member passes a background check, in-person training and works fully insured & bonded.
Can I skip or pause recurring cleanings?+
Anytime, from your dashboard. Weekly plans get a 10% discount that resumes automatically when you return.
Do you bring supplies and equipment?+
We arrive with everything needed, including eco-friendly products. Prefer we use your products? Just note it in the booking.
How do you handle pets?+
We love them! Let us know how many when booking so the cleaner is prepared. Pets should be secured or comfortable with strangers for safety.
What's your cancellation policy?+
Free cancellation or rescheduling up to 24 hours before your slot. Inside 24 hours we charge 50% of the estimate.
How does pricing work?+
Price = home size (bedrooms + bathrooms), square footage, property type (Residential / Commercial / Other), service type, pets and any add-ons. The calculator on the booking page updates live as you choose.
Still have questions?
Get an instant quote online, or send us a message and we'll reply same day.